FAQ
Most orders will ship out from our facility within 1-2 business days (Mon-Fri) of ordering. We may ship in multiple packages for faster delivery. We do not ship on Saturdays, Sundays, or Holidays. While we will do our best to ensure your order is delivered on time, Devil Dog Depot CANNOT be held responsible for conditions beyond our control such as severe weather, service interruptions, etc…
Once your order has shipped, you will receive an email or text with a tracking number. We DO NOT generate tracking numbers until the item(s) are scanned into the box. Devil Dog Depot CANNOT be held responsible for packages once they have been shipped. However, if there is an issue with your shipment after it has left our facility, feel free to contact customer support after you have verified with the carrier that there is in-fact an issue and not a delay.
My tracking number hasn’t updated.
Please note that we have been experiencing out of the ordinary factors, such as packages not being scanned in by the carrier, or incorrectly scanned. Rest assured, your package is on its way and will arrive safely. Please allow a little extra time for the carriers during this uncertain time. Delivery is guaranteed!
Can I cancel my order after I got a tracking number?
We will try our best to cancel the order if we haven’t generated a shipping label. Shipping labels are only created after the order has been completely boxed. Once the order has been accepted by the shipping carrier, we can no longer cancel it and it will have to be returned once you receive it.
Can I change my order after I have placed it? ie. add or remove items
Please ensure all your information is correct before submitting your order as Devil Dog Depot is not responsible for items ordered incorrectly. However, if your order has not yet generated a tracking number, feel free to contact us and we can see what options are available. If a tracking number has been generated, you may be responsible for returning the item for the correct one.
Where is my order?
We strive to ship orders within 1 business day. Occasionally, during high order volume, our processing time can be up to 1-3 business days. To track your order, head to your account.
How to track my order?
You receive a tracking number by email or text. If you haven’t received an email, be sure to check your spam folder. You can also login to your account online to view the shipping status.
How to make a return?
You may return items that are new and unused within 60 days of the date you ordered. Click Here to start your return process.
Can I exchange an item?
Exchanges are processed as a return and reorder. The correct item can be reordered at any time. Click Here to start your return process.
How to find my order number?
You receive this by email or text after placing your order. If you haven’t received an email, be sure to check your spam folder. You can also login to your account online to view the order number.
Item is missing or damaged?
We are sorry to hear this. Please email devildogdepot@gmail.com and include your order number, the item/s that are missing/damaged, and a photo of what you received. The more info we have, the quicker we can resolve the issue.